Monday, June 22, 2009
This happened.
Dear Conair-I am writing to inform you that this evening, my Thinner® Digital Elegant Black Scale, model: TH302, spontaneously exploded in an unprovoked shower of glass and elegant sadness.
My wife and I were watching television when we heard a loud "POP!" emanate from our bathroom. Upon investigation, we discovered a landscape of shattered glass and electronics. Our Thinner® Digital Elegant Black Scale, model: TH302 is no more. No one had been in the bathroom for about an hour prior to the disaster, and yet the scale self-destructing of its own accord. Is this a common feature for the Thinner® Digital Elegant Black Scale, model: TH302?
I feel that this is both a danger, and a hazard, and certainly not a valuable feature in an otherwise elegant and useful bathroom scale. In addition to the heartache and headache of cleaning up the glass, I sustained minor lacerations to my hands from the cleanup procedures. Additionally, I am concerned that I will live in an unyielding silicate prison, trapped by the fear of my water-softened toes encountering an errant, overlooked shard of the Thinner® Digital Elegant Black Scale, model: TH302.
I have extensively documented this unfortunate event, and will provide photographic references for the benefit of your engineering department if it would be helpful in preventing future domestic kristallnachts.
Respectfully-
Everett S-----
--
Dear Conair Consumer,
Thank you for contacting us regarding your TH302. We would like to apologize for any inconvenience this situation has caused.
Your information has been forwarded to our Corporate office, someone from that office will be contacting you within the next 7-10 working day. Please do not dispose of unit.
If you have any further questions or concerns, please feel free to call us at 800-528-9384 Ext. 5000. We can be reached Monday through Friday between the hours of 9:00 a.m. to 6:00 EST. Any representative will be happy to assist you.
Thank you for your continued interest in Conair Products.
Respectfully,
Shannon E----
Consumer Correspondent
Conair Corporation
7475 N. Glen Harbor Blvd.
Glendale, AZ 85307
--
Dear Shannon-
That certainly is good news. I look forward to hearing back from you. Unfortunately, I believe that I have already disposed of the unit. I am fairly certain that a garbage bag full of broken glass and circuit boards made its way out of the house most expeditiously, although perhaps my wife saved it from this mornings garbage collection. She is always saving things out of the trash can. I think it comes from the fact that she played Annie in the musical as a child, and that plucky Great Depression Era thriftiness stayed with her for life.
I will gladly sort through my household waste this evening in order to locate the remains of our late Thinner® Digital Elegant Black Scale, model: TH302, whom we have now come to remember fondly as "Pesario", as I seem to recall that she hailed from Mexico. As you can see, the little details are already starting to fade. You never appreciate what you have until it's gone. I speak with experience when I encourage you to cherish whatever time you have left with your TH302. Hopefully my tragedy will be a lesson for all.
Fondly,
Everett S------
P.S. As promised, I have enclosed some photographs of our last night with our TH302. Perhaps your engineering team can glean some forensic clues from the pictures in order to assist their investigation, should the remains of our beloved TH302 be unrecoverable.
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